Claims Management

Here to guide you every step of the way when you need to make a claim.

The real test of any insurance policy is the claims service.

At Stonebridge, we pride ourselves in our hands on approach to claims. We are here to guide you every step of the way, giving you specialist support and providing a rapid response to make sure your claim is settled as quickly and stress-free as possible. We endeavour to help make difficult situations seem a lot easier, leaving you free to concentrate on the running of your business.

Our experienced, dedicated claims team will be there to guide you through each step of your claim and keeping you up to date with progress at all times.

They will deal with loss adjusters on your behalf and always fight your corner as we seek to secure as fair payout on your behalf. What’s more, they’ll provide you with quarterly or half-yearly claims reporting and reviews, which can help you to identify trends and issues, then put in place measures to manage specific risks.

If you need to make a claim

First of all, it is very important that you follow the claims conditions in your policy. Typically, they will centre on the follow provisos:

  1. Notify us immediately of any event or circumstances which might give rise to a claim together with preliminary details. In the case of Theft and/or Malicious Damage, notify the police who will provide a crime reference number.
  2. Make no admission of liability or offer any part payments.
  3. Provide such written evidence of the claim as may be required as soon as possible.
  4. If a Writ or Summons is received, this should be sent to us at once unanswered, as any delay could prejudice your Insurers and thus your right to receive indemnity under the policy.

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