Motor Fleet Claims Handling & Support

Get quality claims handling support following an insured incident affecting your fleet.

At Stonebridge, we’re focused on ensuring all our motor fleet clients get outstanding support in the event of a claim. That’s why our dedicated handlers are available 24/7 to offer step by step guidance – to help reduce your inconvenience and downtime and to recover your losses.

Our services include:

Incident Reporting

  • Incident reporting is available 24/7 x 365
  • All fault claims can be reported to your own insurer to reduce the cost of any potential third party claims.

Roadside Assistance & Recovery

  • 24/7 x 365, Europe-wide roadside assistance.
  • Assistance with arranging onward journeys.
  • Repatriation of your vehicle.

Repair Management

  • Repairs carried by industry approved repairers using manufacturer parts.
  • 48hr on-site estimating (mobile estimating also available).
  • Regular updates at key stages.

Replacement Vehicles

  • Like for like hire following non fault incidents.
  • Hore costs on all non fault incidents directed to at fault driver’s insurance company.
  • Courtesy cars available following fault and non fault incidents (subject to instruction of approved repair network).

Uninsured Loss Recovery

  • Loss recovery support following non fault incidents, including the appointment of legal representation where necessary.
  • Legal representation in recovering compensation and losses associated with injuries sustained by you and/or your passengers following a non fault incident.

Third Party Claim Mitigation

  • Management of third party claims against your policy following fault matters – to help reduce claims cost and protect your claims experience.

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