At Stonebridge, we’re focused on ensuring all our motor fleet clients get outstanding support in the event of a claim. That’s why our dedicated handlers are available 24/7 to offer step by step guidance – to help reduce your inconvenience and downtime and to recover your losses.
Our services include:
- Incident reporting is available 24/7 x 365
- All fault claims can be reported to your own insurer to reduce the cost of any potential third party claims.
Roadside Assistance & Recovery
- 24/7 x 365, Europe-wide roadside assistance.
- Assistance with arranging onward journeys.
- Repatriation of your vehicle.
- Repairs carried by industry approved repairers using manufacturer parts.
- 48hr on-site estimating (mobile estimating also available).
- Regular updates at key stages.
- Like for like hire following non fault incidents.
- Hore costs on all non fault incidents directed to at fault driver’s insurance company.
- Courtesy cars available following fault and non fault incidents (subject to instruction of approved repair network).
Uninsured Loss Recovery
- Loss recovery support following non fault incidents, including the appointment of legal representation where necessary.
- Legal representation in recovering compensation and losses associated with injuries sustained by you and/or your passengers following a non fault incident.
Third Party Claim Mitigation
- Management of third party claims against your policy following fault matters – to help reduce claims cost and protect your claims experience.